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Secured RM5,000 grant for B2B Client: Prestige Atlantic Asia
ChatBoss - IREX AI CRM Front Desk
LaravelPHPMySQLOpenAI APIWhatsApp Business API
The Problem
Manual vendor communications via traditional channels created bottlenecks, delaying order processing and lacking real-time support.
The Solution
An AI-powered WhatsApp chatbot and web dashboard automating support, order management, and appointment bookings.
Technical Challenge
Orchestrated a WhatsApp Business API message flow with OpenAI intent recognition, ensuring zero-hallucination prompt handling and seamless human handoff.
Impact
Engineered to automate up to 80% of routine B2B inquiries, significantly reducing operational overhead and freeing up staff for complex problem-solving.
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Proprietary / Research Project
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